Product Warranty/Terms of Sales
Warranty valid only for genuine TurboWerx products purchased from authorized resellers. TurboWerx assumes no responsibility or liability whatsoever for any attempted use or misuse of TurboWerx product. Purchaser or installer or user accepts any and all responsibility/liability for any application of TurboWerx products. Unless specified otherwise, TurboWerx offers a limited warranty on all products from the date of sale for a period of One Year, except as noted (extended to Two Years for Exa-Pump® products and Five Years for Exa-Pump Mil-Spec products). Warranty is exclusive and solely limited to the pump itself covering only defects in materials and workmanship within the pump for the limited time as expressed here to the original purchaser from the date of purchase. Warranty void for any Exa-Pump if pump is run excessively without fluid pumped. TurboWerx does not warrant any product for any specific application. Warranty valid only with proof of purchase (dated sales receipt/invoice) from TurboWerx or TurboWerx official reseller. Warranty is not transferrable. Warranty is void from any misapplication, misuse, abuse, exceeded specifications/ratings, improper installation, or acts of God. Warranty also void if product is modified, or disassembled. TurboWerx will determine validity of warranty claim based on inspection and analysis of parts returned to TurboWerx. TurboWerx will, at its discretion, repair or replace or apply credit for any products found defective under the conditions set-forth herein. In the event replacement product not available, TurboWerx reserves to the right to choose a substitute of the nearest equivalent part available.
TurboWerx may refuse sales or support to any company or individual with an application or environment that exhibits misapplication, misuse, abuse, exceeded specifications/ratings, or improper installation of TurboWerx products. This includes sales from official resellers, and private resales.
TurboWerx reserves the right to improve, alter, or discontinue any product or product's specification at any time without notice. All sales final. However, if Turbowerx, at its sole discretion, decides to accept a product back for a refund or credit, a restocking fee of up to 20% will apply and shipping costs are never included/refunded. Purchaser must provide a copy of the original purchase receipt of the pump. Purchaser must obtain authorization and RMA # from TurboWerx via email to/from sales@turbowerx.com before shipping any product back - no exceptions. TurboWerx is not responsible for any product received without an RMA #.
TurboWerx will dispose of any item(s) left beyond 30 calendar days (including time for settlement of any outstanding invoice) after communicated date (via phone call or email) as ready-to-ship or be picked up.